Frequently Asked Questions
General Information
Sri Lanka is a year-round destination, but the best time to visit depends on the region you wish to explore. Sri Lanka has a tropical climate with distinct wet and dry seasons that vary by region. The west and south coasts, along with the central hill country, are best visited from December to March when the weather is generally dry. The east coast is best visited from April to September. Temperatures in coastal areas remain warm year-round, averaging between 27-32°C (81-90°F), while the hill country is cooler, especially at night, with temperatures ranging from 15-22°C (59-72°F)
Yes, most travellers to Sri Lanka require a visa. As of October 1, 2024, the Sri Lankan government has updated its visa requirements. You will need to apply for an Electronic Travel Authorisation (ETA) online before your trip. The new regulations allow travellers to choose between a 30-day or a 60-day visa option, (extendable up to 6 months).
Visa Application Process : Electronic Travel Authorisation (ETA)
- Apply Online: Via the official Sri Lanka ETA portal.
Requirements: Valid passport, return/onward ticket, and proof of accommodation.
Important Tips
- Apply Early : At least a week before departure.
- Carry a Copy of your ETA approval.
References: https://www.immigration.gov.lk/
The official languages are Sinhala and Tamil. English is widely spoken, especially in tourist areas, hotels, and major cities, making it easy for travellers to communicate.
Sri Lanka is generally considered a safe destination for travellers. However, like any other country, it's advisable to stay informed about local conditions, respect cultural norms, and take standard safety precautions.
The official currency is the Sri Lankan Rupee (LKR). Currency exchange is available at airports, banks, and authorised money changers. Credit and debit cards are widely accepted in hotels, restaurants, and shops.
Tour and Retreat Specific Questions
We offer a diverse array of tours, including cultural tours, wildlife safaris, beach vacations, and adventure tours. In addition to these, we cater to business retreats, providing a serene environment for corporate team-building, strategic planning, and relaxation. Our retreats also focus on wellness, yoga, meditation, and Ayurveda, designed to rejuvenate your mind, body, and spirit. Additionally, we offer pilgrimage tours, allowing you to explore Sri Lanka's rich spiritual heritage and sacred sites.
We cater to all group sizes as all our packages are tailor-made to suit your needs. This flexibility ensures a personalised experience, no matter the group size.
Yes, many of our tours are family-friendly. We can tailor itineraries to include activities and accommodations that are suitable for children, ensuring a fun and safe experience for all ages.
Pack light, breathable clothing suitable for a tropical climate, comfortable walking shoes, swimwear, and a hat. For visits to religious sites, bring modest clothing that covers your shoulders and knees. A versatile wrap or shawl can be useful for covering up, and while some sites provide coverings, it's advisable to bring your own. Don't forget sunscreen, insect repellent, and a reusable water bottle. If you plan on visiting temples, you might want to pack socks or foot covers as shoes are not allowed inside temples.
Yes, our packages are typically tailored to be all-inclusive proving all meals and accommodation, in carefully selected venues, hotels or retreats. Specific inclusions will be detailed in the tour itinerary provided before booking.
Our retreats offer hand-picked accommodation options, ranging from luxury resorts to serene eco-friendly lodges, each selected for its comfort, ambiance, and proximity to nature. Rooms are typically equipped with modern amenities to ensure a comfortable stay.
Contact us directly here through our website’s contact form, via email, or by calling our customer service team either by phone or via WhatsApp or Viber. We recommend booking as early as possible to secure your preferred dates and accommodations. Contact us botton
Our cancellation policies are based on the package you book. Each package includes a clearly stated cancellation policy for your review. For any questions or clarifications, please contact us. We’re here to help!
Health and Safety
No vaccinations are mandatory for entry into Sri Lanka, but it’s recommended to be up-to-date with routine vaccinations. Vaccinations for Hepatitis A, Typhoid, and Tetanus are often suggested. Consult your doctor or a travel clinic for personalised advice.
It’s advisable to drink bottled or boiled water, use insect repellent to prevent mosquito bites, and protect yourself from the sun. Carry any necessary medications, and consider travel insurance that covers medical emergencies.
Yes, we highly recommend purchasing travel insurance that covers trip cancellations, medical expenses, and other potential risks. This provides peace of mind and protection against unforeseen events.
Our tour guides are trained to handle emergencies and can assist with finding the nearest medical facility. We also provide 24/7 emergency support during your trip. We recommend having travel insurance to cover any medical expenses.
Cultural and Social Etiquette
Respect for local customs is important. Dress modestly when visiting religious sites, remove your shoes before entering temples, and ask for permission before photographing people. Avoid public displays of affection and be mindful of local sensibilities.
Sri Lanka has a rich cultural heritage with many festivals and religious practices. If you visit during a festival, you may be invited to participate, but always do so respectfully. When giving or receiving items, use your right hand or both hands as a sign of respect.
Shoes are not allowed in temples and are typically left outside the entrance in secure spaces reserved for shoe storage. If you prefer to have your feet covered, you may bring socks or plastic/cloth foot covers, which can be worn inside the temple. This practice is a sign of respect and is strictly observed in most religious sites across Sri Lanka.
Yes, mobile networks are widely available across Sri Lanka. International roaming services are available, but you may want to purchase a local SIM card for cheaper rates and data packages.
Practical Travel Information
We provide private transportation for our tours, typically in air-conditioned vehicles. Public transport options include buses, trains, and tuk-tuks, which are inexpensive and widely available. For a more local experience, you can try the scenic train rides through the hill country.
Sri Lankan cuisine is known for its bold flavours and use of spices. Rice and curry is a staple dish, but there’s a wide variety of seafood, vegetarian, and street food options. We cater to different dietary needs, including vegetarian, vegan, and gluten-free diets. Street food is a significant part of Sri Lanka’s vibrant food culture. It is a popular choice and generally safe to eat, especially from vendors that are busy and have a high turnover of food. If you're unsure, our local team can recommend safe and delicious options.
Tipping is appreciated but not mandatory. In restaurants, it’s common to leave a 10% tip if a service charge is not included. In most of our packages, tips for main service providers, such as guides and drivers, are included to ensure a stress-free experience for you. This allows you to fully relax and enjoy your trip without the worry of handling tipping logistics. The details of what tips are included will be clearly outlined in your package information. However, if you receive exceptional service or wish to show additional appreciation, any extra tipping is entirely at your discretion, and of course our guides can advise on appropriate tipping practices during your trip.
Sri Lanka uses a Type D, M, or G plug with a voltage of 230V and a frequency of 50Hz. It’s advisable to bring a universal adapter to fit various socket types.
Most hotels, cafes, and restaurants offer free Wi-Fi. Additionally, you can purchase a local SIM card with data, or rent a portable Wi-Fi device for uninterrupted access during your travels.
